Terms and Conditions

Dialmain provides B2B software and services, which may include:

• A SaaS platform for requesting and receiving B2B lead and contact data (such as owner names, emails, phone numbers, and business details)
• Credit-based ordering and enrichment workflows
• Subscription and credit plans listed on our Pricing page
• Manual Checkout purchasing flows when card checkout is paused or unavailable
• Done-For-You managed outbound services arranged separately through consultation (not the same as self-serve lead-data credits)

Lead data is sourced and enriched using a combination of tools and human review. Dialmain does not guarantee that every contact field will be accurate in every case.

You must provide accurate account information and keep login credentials confidential. You are responsible for activity under your account. We may suspend or restrict access for unpaid invoices, suspected abuse, policy violations, chargebacks under review, or administrative Service Pause applied to an account.

When an account is paused for new lead orders, existing account access and prior orders may remain available while new ordering is blocked, as communicated in-product.

Current plan prices and credit allocations are shown on the Pricing page and in your account. Prices may change for future purchases; changes generally do not alter orders already paid and fulfilled.

Subscription plans may renew according to the billing cycle selected at purchase when recurring billing is active. Customers remain responsible for cancelling renewals they no longer want, using available account tools or by contacting support.

Credits are used to place eligible lead or enrichment orders according to product rules shown in the dashboard and documentation. Unused credit handling (including rollover, if any) is described in-product and on related help pages such as How Credits Work.

Payments may be processed through third-party payment processors (including Stripe when card checkout is enabled) or through Manual Checkout, where Dialmain provides payment instructions after a purchase request.

For Manual Checkout: creating a request does not by itself complete payment. Access to paid credits or fulfillment generally requires Dialmain to confirm payment according to the instructions and administrative review process. Unpaid invoices may be cancelled.

You agree to provide accurate billing and contact details and not to submit fraudulent payment information.

Done-For-You outbound packages (including meeting-commitment plans) are separate from self-serve lead-data subscriptions and credits. They are arranged through consultation and manually coordinated payment and onboarding. Scope, qualification criteria, and meeting commitments are agreed before service activation. See Done-For-You for current package descriptions.

Cancellation of future subscription renewals, Manual Checkout invoices, credit purchases, lead-quality remedies, and Done-For-You cancellations are governed by our Cancellation, Returns & Refund Policy.

For delivered lead data, Dialmain's established quality standard is that monetary refunds are considered when 70% or more of the delivered leads in the relevant order are verified as bad/invalid under the proof requirements in the Refund Policy. A limited lead replacement remedy (up to 10% of the delivered order) may also apply as described there.

For enrichment workflows where Dialmain cannot locate a valid phone number for a lead, product behavior may automatically refund the related credits so you are charged only for successful enrichments, as described in-product.

Customers with an active recurring subscription can manage or cancel future renewals from the Dialmain dashboard billing controls (or by contacting support). Cancellation stops future charges for that subscription; it does not automatically refund the current paid period unless approved under the Refund Policy.

You agree to:

• Use Dialmain and delivered data in compliance with applicable laws
• Use contact data only for lawful B2B sales, marketing, or research purposes
• Not use the platform for spam, fraud, harassment, illegal telemarketing, or unauthorized access
• Not resell Dialmain account access or misuse scraped/exported data in violation of law or these Terms

Dialmain is not responsible for how customers use data after delivery.

While Dialmain works to provide high-quality lead data, we do not guarantee 100% accuracy of all contact details. Business contact information can change over time.

The Dialmain name, website, software, and branding are owned by or licensed to Shaudan Tech Group LLC / Dialmain. You receive a limited right to use the platform as a customer, not ownership of the platform itself.

To the maximum extent permitted by law, Dialmain and Shaudan Tech Group LLC are not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the platform or lead data. Our total liability for a claim relating to a paid order is limited to the amount you paid Dialmain for that order, except where liability cannot be limited by law.

For billing, fulfillment, or account issues, contact support@dialmain.com. We will review support requests in good faith. Nothing in these Terms prevents you from pursuing rights available under applicable consumer or commercial law.

Your use of Dialmain is also governed by our Privacy Policy.

We may update these Terms from time to time. The updated date above will change when we do. Continued use of Dialmain after an update constitutes acceptance of the revised Terms, except where additional consent is required by law.

Shaudan Tech Group LLC
Operating as Dialmain
support@dialmain.com

Ownership details: Ownership Statement.

Related: Privacy Policy · Terms and Conditions · Cancellation, Returns & Refund Policy · Ownership Statement · Contact